At Tuesday Made, we fully stand behind our products and want you to be happy with your purchase! We are confident in our partners, manufacturers, artists, and makers. Our pieces are inspected prior to shipment, however if you do notice damages please let us know within 48 hours of receipt and we will work to issue a replacement. For us to file a carrier claim, please send us photos of the damaged goods and damaged packaging!
Shipping Information: For in-stock items, our warehouse works to ship orders out within 5-7 business days. At this time, standard ground delivery is the only delivery service offered. For custom pieces, artwork, and items that are made-to-order, lead times vary from 4-8 weeks. Large artwork may be shipped LTL and delivery times may vary.
Freight Shipments and White Glove Delivery: Many of our made-to-order items, such as lighting and artwork, are delivered by a third party service in your area. Our delivery partners will bring the item(s) into your home, place them in the desired location, assemble if necessary and remove all debris. Please note that this does exclude installation of wall décor.
Item(s) that are not shipped with White Glove Delivery will be delivered carefully to your doorstep. Packaging materials will not be removed.
PO Boxes & APO Boxes: We currently do not ship to PO or APO Boxes. All orders must be shipped to a physical address.
Backorders: We make every effort to ensure our products arrive in a timely manner, and send updates along the way. On rare occasions, changes to our estimated ship time can occur. Orders cannot be cancelled due to a backorder or shipping delay.
International Shipping: We do not offer shipping to countries outside of the U.S. Sadly, we are no longer shipping to Canada. Tuesday Made is not responsible for any damaged pieces that are shipped through a forward shipping company and any initial and/or return shipping costs associated with a general return.
Returns: Due to the nature of our collection- custom, curated, and truly unique pieces... we do not accept returns for all of our products. We've hand selected these pieces because we love them, however- we also understand that you may need to make a return. All returns, must first initiate a return by contacting firstname.lastname@example.org for an RMA number. A shipping label will be emailed to you for your convenience. Once the returned product is received by us and is in good condition, a refund will be issued for the amount of the item, less the return shipping cost within 5-7 business days. For any concerns, please visit our Contact Us page to get in touch with the Tuesday Made team.
At this time, we do not accept returns for:
- Florals & Greenery
- Custom, Made-To-Order Items
- Rugs & Rug Pads
- Vintage Goods
- Fragrance Products (candles, bath products, diffusers, etc)
- Final Sale, Clearance Products, and On Sale Items
Lighting: All returned lighting merchandise will incur a 50% restock fee, plus return freight. Returned lighting must be requested within 30 days of the original shipment date. All lighting merchandise must be returned in original packaging. If merchandise is found altered or used, we will contact the customer to either return to customer with freight paid by customer, or we can destroy the merchandise and credit will not be issued.
How to Return Merchandise: Products eligible for return, must be returned within 20 days of receipt. To initiate a return, please contact us at email@example.com. Please note returns are not accepted for international orders. Any returns sent without an RMA number may likely not be credited back to your form of purchase.
Exchanges: We unfortunately do not offer product exchanges at this time.
Damaged Goods Policy: While all of our pieces are inspected prior to shipment and are shipped in new condition, it’s possible that damages may occur during shipping. Tuesday Made will replace any damaged item(s) at no additional cost, if you contact us within 48 hours of the item’s arrival (visit the Contact Us page). Tuesday Made will provide a shipping label for the return of the damaged item, so please do not discard the item or its packaging. If the item arrives damaged but is not eligible for a replacement, you will receive store credit for the total purchase price of the item(s).
*Free Shipping Over $199: Applies only to continental U.S. Excludes certain custom art pieces and florals.